Tutorial

1. What should I do if I receive a suspicious email?

Phishing emails may be designed to look like they are sent by reputable organisations such as the Hong Kong Tourism Board. If you receive an email that appears suspicious, please do not open the email or any of its attachments, but instead forward it to us at info@hktb.com for clarification.

2. Why can’t I sign up for My Hong Kong Guide via the website?

From 31 January 2018, the website version of My Hong Kong Guide will no longer be available. You can sign up via the My Hong Kong Guide app for a more convenient trip-planning experience, and enjoy recommendations, inspirations and e-coupon offers wherever you are.

3. I lost my password, what should I do?

Go to the login page and click ‘Forgot Password’.

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4. How can I change my password?

Select ‘Account Settings’ in the menu.
Click ‘Change Password’.

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5. How do I upload a profile image?

Select ‘Account Settings’ in the menu. Click ‘Upload’.

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6. Can I get a notification when someone updates a guide I am collaborating on?

Select ‘Account Settings’ in the menu. Enable email notifications. This will also enable you to receive an email notification when someone adds you, invites you to collaborate on a guide, likes your stuff or shares your guide.

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7. I don’t want to be searchable to people I don’t know.

Select ‘Account Settings’ in the menu. Select ‘Friends’ in the Privacy Settings.

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8. I don’t want my guides be searchable to people I don’t know.

Select ‘Account Settings’ in the menu. Select ‘Only your guide participants’ in the Privacy Settings.

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9. How do I add friends to my guide?

Your friends must be signed up with My Hong Kong Guide before you can add them to your guide. Click here for details.

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10. I have created a guide. How can I get it on my mobile?

The My Hong Kong Guide app will let you access all your guides. Download it here.

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11. How can I change the cover image for my guide?

Click on 'Add Cover Image' when editing your guide.

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12. Why can't I download some e-coupons?

Only a limited number of users can download the e-coupons. Once the quota is met, the e-coupon can no longer be downloaded.

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